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Microsoft(r) SQL Server(tm) 2000 Analysis Services Step by Step
MICROSOFT SQL SERVER 2000 ANALYSIS SERVICES STEP BY STEP is the fast, complete self-training course on the powerful data-analysis services in Microsoft SQL Server 2000. It's designed to quickly show you why multidimensional data cubes are such a powerful,... |
PC Help Desk in a Book: The Do-it-Yourself Guide to PC Troubleshooting and Repair
Each year, thousands of harmless PCs suffer the pain and humiliation of buggy Windows installations, bad cable connections, mismanaged system resources, viruses, and slow Internet connections. All too often, these downtrodden PCs end up being scrapped ... |
Business Intelligence
This book illustrates how organizations can make better, faster decisions about their customers, partners, and operations by turning mountains of data into valuable business information that's at the fingertips of decision makers. It describes what's inv... |
Apple Training Series : Mac OS X Help Desk Essentials (Apple Training)
The only Apple-certified book on Mac OS X, this comprehensive reference takes support technicians and ardent Mac users deep inside their operating systems, covering everything from networking technologies to system administration, customizing the opera... |
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The Photoshop CS2 Help Desk Book
After years of fielding questions at seminars from Photoshop users, Dave Cross realized there was a lot of common ground: there were many questions that were indeed "frequently asked." In addition, most questions se... |
Business Intelligence Roadmap: The Complete Project Lifecycle for Decision-Support Applications
Many organizations are already well equipped to implement successful business intelligence (BI) decision-support applications, such as data warehouses, data marts, and other business analytics applications. However, during our consulting and teaching e... |
A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client?... |
Introduction to Help Desk Concepts and Skills
Essential IT Skills for On-the-Job Success Mike Meyers, one of the premier computer and network skills trainers, has developed a learning system designed to teach key IT principles in an easy-to-understand style that will prepare you for an IT career. H... |
A Guide to Customer Service Skills for the Help Desk Professional
This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. ... |
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Running an Effective Help Desk, 2nd Edition
The definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.
This book is for you if you are:
* A business manager charged with researching, planning, and se... |
Help Desk Practitioner's Handbook
Your complete guide to surviving and thriving as a Help Desk practitioner
Help Desk Practitioner's Handbook
The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to bec... |
How to Manage the IT Helpdesk - A Guide for User Support and Call Center Managers (Computer Weekly Professional)
Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a comp... |
Leo Laporte's PC Help Desk
Nurse your PC back to health with a little help from Leo Laporte. Leo Laporte's PC Help Desk in a Book uses a unique, medical dictionary approach, complete with symptoms, diagnosis, and treatment for all of your common and not-so-common PC malad... |
